Delivery and Returns
Only $9.95 delivery to anywhere in Australia!
We offer a flat rate standard shipping of $9.95 for delivery within Australia and free shipping on all orders over $100.
Regular Post - $9.95 flat rate
Express Post - $15 flat rate
Free Shipping for orders over $100 - this will be sent via regular post.
All orders ship within a maximum of 3 business days. Delivery using regular post generally takes between 3-10 business days to arrive depending on your postcode and location. Delivery using express post generally takes between 1-3 business days to arrive depending on where you live.
If your order does not arrive within this time frame, please contact us at firstname.lastname@example.org so we can assist you in tracking down your package.
Refund & Exchanges
All of our soaps are handmade in small batches to ensure the highest quality product we can make. However, if you are unsatisfied with your purchase, we will be happy to refund or exchange it for you.
In the event of an exchange, please get in touch via email@example.com to let us know the details of your exchange request. Please note that shipping costs are non-refundable
Change of mind: We will only accept products in their original condition and packaging. Customers will be responsible for delivery charges.
Faulty/Damaged items: We do our best to pack all orders securely, to ensure that they arrive safely to their destinations. However, if your products arrive damaged, please contact us as soon as possible. Please provide a photo and we'll send you a replacement for free.
As these are handmade soaps, each bar is unique and varied in design, and may not match exactly what is seen in the photographs. Please know, they will have variations and small imperfections.
Each ingredient is listed on the label, if there are any concerns, regarding any ingredients used, please contact us. Natural ingredients may cause sensitivity, avoid contact with eyes. If irritation occurs discontinue use.